Orders are processed within 1–2 business days. Standard delivery typically takes 7–14 business days after shipment.

Yes! We offer free standard shipping on all eligible U.S. orders with no minimum purchase required.

Once your order ships, you'll receive a tracking number via email. Tracking updates may take 24–48 hours to appear.

We're sorry about that! Please email us within 7 days of delivery with a photo of the issue, and we'll send a free replacement or issue a full refund.

We offer a 30-day satisfaction guarantee. You can request a return or exchange within 30 days of delivery if the item is unused and in its original packaging.

Return shipping costs are covered by the customer unless the item is damaged, defective, or incorrect.

Yes! Contact us within 30 days and we'll arrange a free exchange with no additional shipping charges.

For hygiene and safety reasons, opened or used products cannot be returned unless they arrived damaged or defective.

Currently, we primarily ship within the United States. International shipping availability may vary depending on location.

Yes! Cleanova products are designed with sustainability in mind, and all orders are shipped in 100% recyclable packaging.

Absolutely. All payments are processed securely through trusted third-party payment providers. We never store your full card details.

You can contact our support team anytime at:

hello.cleanova@gmail.com

Support Hours: Mon–Fri, 9 AM – 6 PM EST

If you notice an address error, please contact us within 2 hours of placing your order.

Yes. Refunds are issued to your original payment method within 5–7 business days after your return is received and inspected.

Yes. Please always follow the instructions and safety guidelines provided on each product label.