Terms of service
TERMS OF SERVICE
Last Updated: May 1, 2026
Welcome to Cleanova ("we," "us," "our"). By accessing or purchasing from our website (the "Site"), you agree to be bound by the following Terms of Service ("Terms"). Please read them carefully before using our services.
1. Eligibility
By using this Site, you confirm that you are at least 18 years old, or accessing the Site under the supervision of a parent or legal guardian, and that you have the legal capacity to enter into a binding contract.
2. Products & Information
We sell premium, eco-friendly cleaning products. We make every effort to display product colors, descriptions, ingredients, and pricing as accurately as possible. However, we do not guarantee that your device's display reflects exact colors, and minor variations may occur.
We reserve the right to modify, discontinue, or limit the availability of any product at any time without prior notice.
3. Pricing & Payment
All prices are listed in USD unless otherwise stated.
Prices are subject to change without prior notice.
Payment is processed securely through our authorized third-party payment providers.
We do not store your full card information.
Orders are confirmed only after successful payment authorization.
We reserve the right to refuse or cancel any order due to suspected fraud, pricing errors, or stock unavailability. In such cases, a full refund will be issued.
4. Shipping & Delivery
Estimated delivery times are provided at checkout and may vary based on destination.
Customers are responsible for providing accurate shipping information.
We are not liable for delays or losses caused by incorrect addresses.
Customs duties, taxes, or import fees (if applicable) are the responsibility of the buyer.
For full details, please see our Shipping Policy.
5. Returns & Refunds
We want you to love your Cleanova products. If you're not satisfied, you may request a return within 30 days of delivery, provided the item is unused and in its original packaging.
For full details, please see our Refund Policy.
6. Intellectual Property
All content on this Site — including logos, text, images, product designs, graphics, and the "Cleanova" brand name — is the exclusive property of Cleanova and protected by international copyright and trademark laws.
You may not copy, reproduce, distribute, or use any content for commercial purposes without our prior written consent.
7. User Accounts
If you create an account on our Site, you are responsible for:
Maintaining the confidentiality of your login credentials.
All activities that occur under your account.
Notifying us immediately of any unauthorized access.
We reserve the right to suspend or terminate accounts that violate these Terms.
8. Prohibited Use
You agree not to:
Use the Site for any unlawful or fraudulent purpose.
Attempt to gain unauthorized access to our systems, servers, or databases.
Upload malicious code, viruses, or harmful content.
Resell our products without prior written authorization.
9. Limitation of Liability
To the maximum extent permitted by law, Cleanova shall not be liable for any indirect, incidental, special, or consequential damages arising from:
The use or inability to use our Site or products.
Unauthorized access to your data.
Any third-party conduct on the Site.
Our total liability for any claim shall not exceed the amount you paid for the product in question.
10. Disclaimer of Warranties
Our products are provided on an "as is" and "as available" basis. While we ensure premium quality, we do not guarantee that the products will meet every individual expectation or be free from minor imperfections.
Always follow the product instructions and safety guidelines on the label.
11. Third-Party Links
Our Site may contain links to third-party websites (e.g., payment processors, social media). We are not responsible for the content, policies, or practices of those external sites.
12. Privacy
Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
13. Changes to These Terms
We may update these Terms from time to time. The "Last Updated" date at the top will reflect the latest revision. Continued use of the Site after changes are posted constitutes your acceptance of the updated Terms.
14. Governing Law
These Terms are governed by applicable laws of the United States. Any disputes shall be resolved through good-faith negotiation, and if necessary, by binding arbitration.
15. Contact Us
If you have any questions about these Terms, please contact us:
Email: hello.cleanova@gmail.com
Website: [shopcleanova.store]
Business: Cleanova — Online Store