Privacy policy
PRIVACY POLICY
Effective date: April 2026
At Cleanova ("we," "us," or "our"), your privacy matters. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit cleanova.com or make a purchase from us.
By using our website, you agree to the practices described below.
1. Information We Collect
When you visit or shop with Cleanova, we may collect the following:
a) Information you give us directly
Name, email address, shipping & billing address, phone number
Payment information (processed securely by our payment providers — we never store full card details)
Account login details (if you create an account)
Messages you send us via email, contact form, or live chat
b) Information collected automatically
IP address, browser type, device information
Pages visited, time spent on site, referring URLs
Cookies and similar tracking technologies (see Section 6)
c) Information from third parties
Order and shipping data from our fulfillment partners
Analytics data from services like Google Analytics or Meta Pixel
2. How We Use Your Information
We use your data to:
Process and ship your orders
Send order confirmations, shipping updates, and customer service messages
Provide customer support
Improve our website, products, and shopping experience
Send marketing emails (only if you've opted in — you can unsubscribe anytime)
Prevent fraud and ensure site security
Comply with legal obligations
3. Sharing your information
We do not sell your personal information. We may share information with trusted service providers as described in this policy. We only share data with trusted partners who help us run our business, including:
Payment processors (e.g., Shopify Payments or other secure third-party payment providers)
Shipping carriers (e.g., USPS, UPS, FedEx)
Email & marketing platforms (e.g., Klaviyo, Mailchimp)
Analytics providers (e.g., Google, Meta)
Legal authorities, when required by law
All partners are required to keep your data secure and use it only for the purposes we specify.
4. Data Retention
We keep your personal information only as long as needed to:
Fulfill your orders and provide customer support
Comply with legal, tax, and accounting requirements
Resolve disputes and enforce our agreements
You can request deletion of your data at any time (see Section 7).
5. Your Rights
Depending on where you live, you may have the right to:
Access the personal data we hold about you
Correct inaccurate or incomplete information
Delete your personal data ("right to be forgotten")
Opt out of marketing communications
Opt out of the sale or sharing of personal information (CCPA — California residents)
Data portability (GDPR — EU/UK residents)
To exercise any of these rights, email us at hello.cleanova@gmail.com
6. Cookies & Tracking
We use cookies and similar technologies to:
Keep your shopping cart working
Remember your preferences
Analyze website traffic
Show relevant ads on other platforms
You can disable cookies in your browser settings, but some parts of the site may not function properly.
By using our website, you consent to our use of cookies.
7. Data Security
We use industry-standard security measures — including SSL encryption, secure payment gateways, and restricted data access — to protect your information.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Cleanova is not intended for anyone under the age of 13. We do not knowingly collect personal information from children.
If you believe a child has provided us data, please contact us and we'll delete it promptly.
9. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.
10. International Users
Cleanova operates globally. If you access our site from outside your country, your information may be transferred and processed in other jurisdictions. If you access our site from outside the U.S., please note that your information will be transferred to and processed in the U.S., where data protection laws may differ from your country.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Effective date" at the top will reflect the latest version. Continued use of our site after changes means you accept the updated policy.
12. Contact Us
Questions, requests, or concerns about your privacy?
Email: hello.cleanova@gmail.com
Support Hours: Mon–Fri, 9 AM – 6 PM EST
Last revised: April 2026