Shipping policy

SHIPPING POLICY

Last Uptaded: May 1, 2026

At Cleanova, we want your order to reach you quickly, safely, and sustainably. We're proud to offer free shipping on all orders within the United States.

 

Free Shipping

We offer free standard shipping on all eligible orders within the United States. No minimum purchase. No hidden fees.

 

Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

You'll receive a confirmation email with tracking details once your order ships.

 

Delivery Time

Standard delivery takes 7–14 business days from the date of shipment

Delivery times may vary depending on your location

Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, weather conditions, or high demand.

 

Order Tracking

Once your order ships, you'll receive a tracking number via email

Tracking updates may take 24–48 hours to appear after shipment

 

Missing Orders

If your order hasn't arrived within 14 business days, please contact us:

Email: hello.cleanova@gmail.com

Our support team will investigate and assist you as soon as possible.

 

Incorrect Address

Please double-check your shipping address at checkout

Cleanova is not responsible for orders delivered to incorrect addresses provided by the customer

If you notice an error, contact us within 2 hours of placing your order

 

International Shipping

Currently, we primarily ship within the United States.

Shipping availability may vary depending on location.

 

Eco-friendly packaging

All Cleanova orders ship in 100% recyclable packaging, supporting a cleaner and more sustainable environment.